Who we are
This policy applies to Red Handed Security Pty Ltd (“we”, “us”). Our head office is at Unit 10, 9 Kilto Crescent, Glendenning NSW 2761. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Contact details you give us, such as your name, company, email, phone number and site location, when you request a consultation, log a service request, apply for a job or contact us.
- Information about your site and security needs that you choose to share with us.
- Job applications, including resumes and the details in them.
- Website usage information, such as pages visited, browser type and approximate location, collected through cookies and analytics tools.
How we use it
- To respond to your enquiry, prepare proposals and deliver our services.
- To provide support, maintenance and monitoring services to our clients.
- To assess job applications.
- To improve our website and services.
- To meet our legal, licensing and compliance obligations.
We don’t sell your personal information. We only share it with service providers who help us run our business, such as IT, hosting and monitoring partners, and only where needed, or where the law requires it.
Security footage and system data
Where we install, maintain or monitor security systems for clients, any footage or access data on those systems belongs to and is controlled by the client. We only access it as needed to provide our services.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Information may be stored with reputable cloud providers, some of which may store data outside Australia.
Access and correction
You can ask to see or correct the personal information we hold about you by contacting us.
Complaints
If you have a concern about how we’ve handled your personal information, please contact us first and we’ll respond as soon as we can. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Contact us
Phone 1300 134 033 or use our contact page.