Frequently asked questions

Keys can be copied, lost or kept by former staff. Credentials can be cancelled instantly, permissions changed in seconds, and every entry is recorded. There’s no rekeying when someone leaves.

Yes. Gallagher, Integriti and Genetec all support multi-site management, so you can set permissions, run reports and respond to alarms for every site from one system.

Yes. Mobile credentials let staff open doors with their phone. They’re harder to share or copy than cards and easy to issue remotely.

Yes. Integration lets your team see video of an access event, verify visitors before letting them in, and manage everything from one screen.

It’s cancelled straight away and a replacement issued, with no lock changes needed.

Often, yes. We can extend or migrate existing Integriti, Tecom, Gallagher and other systems, and reuse hardware where it makes sense.

Yes. We offer preventative maintenance plans, software updates and 24/7 emergency support.

Yes, securely, on desktop or mobile, for the people you authorise.

Typically 14 to 30 days, depending on your requirements and storage. Incident footage can be exported and archived.

Yes. Integration gives visual verification of alarms and door events, faster responses and better audit trails.

Reducing the hours spent watching screens. Analytics alert your team to specific events, such as a person in a restricted yard after hours, so they can act quickly. We’ll recommend what’s genuinely useful for your site.

Yes. We can migrate older systems to modern IP platforms, often reusing cabling and some equipment.

Yes. Licensed technicians install every system, under our ISO-certified processes.

Yes. Mobile apps let authorised staff see the caller, talk to them and open the door from anywhere.

Yes. Intercoms are commonly used to manage gates and barriers remotely at unmanned entries.

Yes. We integrate intercoms with Gallagher, Integriti and other platforms, so door release and event logging happen in one system.

Yes. We deliver multi-zone and multi-building systems for government, industrial and corporate clients.

Yes. See 24/7 monitoring (/24-7-monitoring/).

Yes. Integration lets the system arm and disarm with your access control and lets operators verify alarms on video.

At least annually, and more often for high-risk or critical sites.

Yes. Gallagher energisers deliver short, safe pulses and are tested to the Australian and New Zealand safety standard. Fences carry warning signs, and pulse synchronisation means anyone touching two fences at once only receives one pulse. As a Gallagher Certified Channel Partner, we install to Gallagher’s code of practice.

Often, yes. The energised wires can usually be added to an existing perimeter fence, or we can build a new fence line. We’ll check your fence during the site survey.

Yes. Zones can be switched on and off on a schedule, or run on a reduced “low feel” setting during the day and full power after hours.

Yes. Fence alarms can go to a monitoring control room and be linked to CCTV, so operators can check what’s happening before they respond.

It depends on your council and your site. We’ll help you check what applies before installation.

The monitoring centre follows your instructions. That may mean calling your keyholders, dispatching a guard or alerting emergency services.

No. We use dual-network 4G communicators, which are more secure and reliable than phone lines.

Often, yes, depending on the panel and communicator. We’ll check compatibility during an assessment.

At least once a year for most commercial sites. High-risk and critical sites need more frequent checks.

Usually, yes. We’ll assess it first and tell you what we find.

Yes. Emergency support is available 24/7.

Yes. We specialise in commercial, corporate, industrial and government sites.

We have offices in Sydney and Melbourne and work across NSW, VIC, QLD and SA.

Yes. We’ll visit your site, discuss your needs and provide a tailored proposal.

Usually, yes. We’ll assess the system and advise you honestly.

Yes. We’re NSW Government prequalified for security works and CM3 prequalified.